At Mosman Futures, we want you to be completely satisfied with your purchase. If you change your mind, you have 7 days to request a return. For damaged or incorrect items, you have 30 days to report the issue and request a replacement.

 

Change Of Mind:

If you decide to return an item, you have 7 days from the delivery date to submit a request. 

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Eligibility Requirements:

• The item must be unused, unopened, and in its original packaging.

• Items returned without prior approval will not be accepted.

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How to Request a Return:

• Email us at mosman.futures@gmail.com with your full name, order number, and details of the item.

• Wait for our team to review your request and provide further instructions.

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Damaged or Incorrect Items – 30 Days

If your item arrives damaged or incorrect, you have 30 days from the delivery date to report the issue.

How to Request a Replacement:

1. Email us at mosman.futures@gmail.com with your full name, order number, and clear photos/videos of the damaged item and packaging.

2. Our team will review your request and provide further instructions.

There are no additional costs for replacements due to damage or incorrect items.

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Refund Process

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days.

 

Non refundable items

We cannot accept returns or exchanges for products that have been used or are not in their original condition.

For any questions or further assistance, please reach out to us at mosman.futures@gmail.com. Your satisfaction is our top priority!